Ethics and compliancePrivacy and cookies
Updated: 25 October 2026.
Who is responsible for your data?
SARL La 21ème Planche is responsible for the processing described on this page. Contact us at contact@la21emeplanche.com or by post at 4 rue William Kennedy Ferguson, 14400 Saint-Martin-des-Entrées, France. This information covers our public website, requests sent to our team and access to booking services. Processing specific to our Owner, Guest and Staff applications must be explained in their dedicated notices.
Your requests and contact details
When you request a quote, we use your first name, surname, email address, phone number, the property’s address and town, and its characteristics: type, floor area, capacity, bedrooms, bathrooms and selected plan. You may also provide a listing link and a message. Required fields allow us to assess your project and respond. Please avoid including sensitive information or unnecessary third-party contact details in free-text messages.
Your request is recorded in our internal Owner system and reviewed by our team. An email confirms receipt. Submitting a request does not automatically create a contract or send a commercial quotation.
Why we use your information
We process quote, appointment and booking requests to take steps you request before entering into a contract and, if a contract is agreed, to perform it. We respond to other enquiries on the basis of our legitimate interest in managing communications. Necessary technical information helps secure our services, prevent abuse and avoid duplicate requests. Processing required by accounting or other legal obligations is based on those obligations. Optional trackers require a separate choice where consent is required. Requesting a quote does not subscribe you to a newsletter.
Our tools and recipients
Authorised members of the La 21ème Planche team access information according to their responsibilities. Owner, Guest and Staff are our internal applications. The technical services we use include:
• Vercel: hosting and running the website and our applications;
• Supabase: private request storage and technical processing records;
• Airtable: managing enquiries and preparing quotes;
• Brevo: sending confirmations and replies, delivery information and failure handling;
• Google Workspace: our business email service;
• Calendly: appointment scheduling when you use the calendar;
• Amenitiz: availability searches, bookings and stay management;
• Stripe: payments for products or services when offered, particularly in the Guest App. The quote form does not request payment-card details.
For a stay, necessary information may be shared with the relevant property owner and people organising the stay. A quote enquiry does not make your contact details available to other owners.
Bookings, appointments and external links
Calendly and Amenitiz may appear directly within website pages. Loading them connects your browser to the provider, which receives connection information such as your IP address and browser information. Information entered into these tools is also processed by the provider to deliver the requested service. Their privacy notices and cookie choices are accessible through their interfaces. You can also contact us by email or phone.
Social-media and WhatsApp links open the respective external services when you use them; their privacy information then applies.
Email delivery information
We use Brevo to send confirmations and replies about your request. We record the information needed to manage sending, delivery and any failures. Individual open and click tracking is not enabled for emails originating from the Vitrine form. We therefore do not ask for email-tracking consent. Requesting a quote does not subscribe you to a newsletter.
Retention periods
Enquiries that do not lead to a business relationship are kept as active files for 12 months after the last meaningful exchange. Files are then reviewed for deletion or reduction to information needed for legal archiving or the defence of claims. This period does not constitute subscription to a marketing list.
Detailed copies in the technical receipt log are removed 90 days after technical processing is completed. Incomplete requests remain available while issues are resolved. IP-address fingerprints used to prevent abuse are removed after 7 days. Logs and previews for Vitrine emails in Brevo are also submitted for deletion 90 days after processing is completed; Brevo may take up to 72 hours to complete deletion. This cleanup does not affect other emails sent by our applications. Technical references and processing states are kept for no more than 12 months after processing is completed.
If a contractual relationship starts, relevant information is kept to manage it. Documents subject to statutory retention are archived separately; invoices and accounting records are retained for 10 years after the end of the relevant financial year. Copies of messages useful to a file follow that file’s retention period.
Daily Supabase database backups are kept on a rolling 7-day window. They support incident recovery, not reuse of erased data; deletions must be reapplied after a restoration. Providers’ own log retention periods depend on the service; contact us for details relevant to your request.
Locations and international transfers
The Supabase database used for enquiries is located in London, United Kingdom. Brevo states that its databases are stored in the European Union, including France, Germany and Belgium. Vercel uses international infrastructure to host and deliver the website. Airtable, Google Workspace, Calendly and some subprocessors may also process or access information outside the European Economic Area, including in the United States. A server’s location therefore does not mean all processing remains in that country.
Depending on the country and service, providers’ data-processing agreements provide for applicable adequacy decisions or European Commission standard contractual clauses, together with associated safeguards. For integrated booking and payment services, Amenitiz and Stripe explain their own processing and safeguards in their notices. You may ask us for information or a copy of safeguards relevant to your data, subject to protection of confidential information.
Your rights
Write to contact@la21emeplanche.com to request access or correction or, where the applicable conditions are met, erasure, restriction, portability or objection to processing. You may withdraw consent where processing relies on it. You may also give instructions regarding your data after your death under French law.
We respond without undue delay and normally within one month. If an extension is necessary under the applicable rules, we explain it within that first month. Proof of identity is requested only when necessary to resolve a reasonable doubt. You may lodge a complaint with the French data protection authority, the CNIL, at cnil.fr.