Legal notices
La 21ème Planche
Online services — Booking
Booking conditions
This is a reminder of the conditions shown in La 21ème Planche’s booking system. Only the conditions shown in the booking system are authoritative.
La 21ème Planche will be the tenant’s sole point of contact throughout the stay. As the booking is concluded electronically, the tenant must comply with these conditions without restriction or reservation.
Definitions.
Accommodation means furnished tourist accommodation offered for short stays, with concierge services provided by La 21ème Planche as the owners’ representative. The tenant is the individual or representative of a legal entity who has booked accommodation in their name.
Accommodation.
Bed linen, household linen and towels are provided by the accommodation owner. Beds are made before arrival. Smoking, pets, parties and events are not permitted. Travellers must respect the peace and quiet of the neighbourhood throughout their stay.
Booking and payment.
Travellers must provide the information needed for booking and ensure it is accurate. A confirmation email is sent after booking. Payment is handled by our partner Stripe, by bank card and in full, including cleaning fees and applicable taxes; instalment payments are not available. Depending on the cancellation conditions and rate chosen, payment is taken when booking or later. To amend or cancel a booking, contact La 21ème Planche by email.
Any other payment method is subject to acceptance and/or proposal by La 21ème Planche.
Travellers.
Travellers must use the accommodation peacefully, take responsibility for damage and respect its maximum occupancy. If they leave early for personal reasons, no partial refund is automatically due and they must inform La 21ème Planche.
Arrival and departure.
Arrivals take place only between 3 pm and 8 pm, within a one-hour time slot. Departures take place only between 7 am and 11 am, at a fixed time. Travellers must notify La 21ème Planche of their arrival time before 8 pm on the day before arrival to avoid waiting or delays.
For last-minute bookings, arrival is subject to availability. A minimum of 30 minutes is required to arrange the traveller’s arrival at the accommodation.
Documents required.
An identity document in the traveller’s name may be requested.
Cleaning fees.
Cleaning fees must be paid with the full booking payment. They vary by accommodation and include the rental of bed linen, household linen and towels provided by the owner, and bed preparation.
Options.
Late arrival between 8 pm and 11 pm: €30.
Cancellation conditions
This is a reminder of the conditions shown in La 21ème Planche’s booking system. Only the conditions shown in the booking system are authoritative.
The tenant must notify La 21ème Planche of a cancellation in writing.
Depending on the cancellation conditions chosen when booking, travellers may cancel free of charge or subject to a charge. The two cases are:
- Free cancellation conditions: you may change your booking free of charge until four days before arrival. If making a change within four days of arrival, you must keep the original booking dates.
- Non-refundable conditions.
Refunds are made to the card charged or the original payment method.
The establishment may cancel under the same conditions or arrange alternative accommodation by agreement.
Direct bookings
Subject to all conditions defined by La 21ème Planche, you can book accommodation offered on our website by following the appropriate booking procedure.
All applicable charges, including the displayed price, any deposit, cleaning fees and taxes, including tourist tax, are shown before booking in euros inclusive of tax. You agree to pay the total booking amount when booking or according to the applicable conditions. Your booking is also governed by the Booking Conditions and Cancellation Conditions.
La 21ème Planche, acting as a concierge service, does not collect amounts due from the tenant. Each listed accommodation is owned by a client who has signed a service agreement with La 21ème Planche, which acts on their behalf in managing and letting the accommodation. Payments are automatically transferred to the accommodation owner without passing through an account held by La 21ème Planche.
Tourist tax — 2026 rates.
Tourist tax is added to the price of the stay. The amount applicable to your booking is shown before confirmation.
For classified furnished tourist accommodation, the following rates apply from 1 January 2026, per taxable person per night. The additional departmental tax of 10% is included.
| Classification | Rate |
|---|---|
| 1 star | €0.80 |
| 2 stars | €0.90 |
| 3 stars | €1.50 |
| 4 stars | €2.45 |
| 5 stars | €3.10 |
For unclassified accommodation or accommodation awaiting classification, the tax is 5% of the accommodation price excluding tax per night and per occupant, capped at €4.32 before the 10% departmental addition, giving a maximum of €4.75 per taxable person per night after rounding.
Minors are exempt, as are seasonal workers employed in the area and people receiving emergency accommodation or temporary rehousing, under the applicable conditions.
Source: Bayeux Intercom official 2026 rates and proportional rate guide. Rates checked on 24 October 2026.